FAQ
You'll find answers to some of the most commonly asked questions about our products and services. Whether you're curious about our shipping policies, products, or how to get the most out of your purchase, we've got you covered.
If you can't find what you're seeking, feel free to reach out to our customer support team, who will be more than happy to assist you:Â contact@drcallus.com
Products
How does the Callus Remover work?
It uses a rotating or oscillating abrasive surface to gently remove dead skin and calluses from the feet.
How to use it?
Here's a link to a step-by-step guide on how to use the Callus Remover the right way to maximize its effectiveness:
Can it be be used on sensitive skin?
The Electric Callus Remover comes with adjustable speed settings, allowing users to customize the intensity. Start with a lower setting and increase if comfortable.
Can I use Pedicuureâ„¢ on wet skin?
It's designed for dry use. It's recommended to use it on dry skin to achieve optimal results and prevent damage.
How often should I use it?
The frequency depends on the severity of your calluses. It's generally safe to use it once a week, but you can adjust based on your individual needs.
How do I clean and maintain the Callus Remover?
Just open the device to remove all the dead skin it contains. Use the brush to ensure a meticulous cleaning process.
Can it be used on other areas of the body, such as hands or elbows?
While designed for foot calluses, the electric callus remover may have attachments or features suitable for use on other rough skin areas.
Is it suitable for diabetics?
Diabetics should consult with a healthcare professional before using the electric callus remover, as they may have specific foot care requirements.
Can I use lotions or creams with the Callus Remover?
We do recommend to use the device on dry skin. Apply lotions or creams after using the callus remover for added skin hydration.
Shipping and Delivery
Where are you located?
We are located in Lausanne, Switzerland.
What are the shipping times ?
Currently, we are processing the orders within 1-2 days, then the orders are delivered within 4-7 days.
What are the shipping rates ?
Our standard shipping (4-7 days) is 100% free all around the world!Â
My product has been delivered damaged, what can I do ?
If your product has been delivered damaged, you can simply send us a picture of the damaged items to our email address, and we will gladly send you a replacement product free of charge!
Email address:Â contact@drcallus.com